What is VoIP or Digital Telephone Service? Voice over Internet Protocol (VoIP) is a technology that converts the voice signal from your telephone into a digital signal that travels via the Internet. Warning - Installation of VoIP hardware may disrupt the communication of the security system with the SecureNet Alarms Monitoring Center. IMPORTANT: If you install VoIP or digital phone service, it is essential that you call SecureNet Alarms Customer Care immediately at (800) 561-0067 to determine whether a service call is necessary. In the majority of cases, a SecureNet Alarms® technician can enable the SecureNet Alarms system to send alarm signals on VoIP. SecureNet Alarms believes that it is in the best position possible to work with VoIP, but there will likely be a reduction in alarm communication reliability and performance. Considerations - If you are considering using VoIP or digital phone service exclusively, please be aware of the following: • If you lose power, the security system will not send a signal to the SecureNet Alarms Monitoring Center. Your premises, rather than a telephone company central office, will power communications. • If you change your telephone number, it is important that you immediately advise SecureNet Alarms so that we may update your account with accurate contact information. • If the SecureNet Alarms system has a line cut feature, it may NOT sound the alarm if the communication line on the outside of your premises is cut. The alarm panel checks the telephone line for Voltage range that is supplied by your telephone company. Certain characteristics of VoIP may lower the Voltage. • On average, the Internet experiences more service outages than regular phone lines. The SecureNet Alarms® system cannot communicate during these outages. • SecureNet Alarms may lose the ability to download software changes to the alarm system and a chargeable service appointment may need to be scheduled instead. • Any changes or upgrades made to your VoIP service could impact the ability of the security system to transmit signals. You should always retest the system after any upgrades to your VoIP service to verify that the alarm system is working properly. • Alarm signals maybe more susceptible to loss or distortion when sent over the Internet. It is essential that you test the alarm system communication at least once per week*. *Even though the system tested successfully, subsequent technical changes by your phone service provider could impact the SecureNet Alarms system's ability to communicate. Recommendation - We strongly encourage you to subscribe to our AlarmNet wireless backup service. AlarmNet works with existing security systems to assure that alarm signals get through. As an alternative, we recommend that you maintain a basic landline telephone service for the SecureNet Alarms system, while retaining your VoIP or digital phone service for voice communications.