Frequently Asked Questions

Call SecureNet at 888-345-5630 for Your Life Safety System

Q: I am not happy with the system I currently have through another company. Can I switch over to SecureNet?

A: Yes, however, if you have an existing monitoring agreement with another company, you must complete the initial term of the agreement. Many companies have an automatic continuation clause, which allows for your initial agreement to be extended for one or more years. Please review your agreement and then contact us 30 to 45 days prior to the end of the initial term of that agreement. We will send a qualified SecureNet Representative to your home to evaluate your system. Our representative will help determine your security needs, make recommendations and discuss the necessary steps to bring you on board as a valued SecureNet customer.

Q: Why should I choose SecureNet?

A: Since 1996, SecureNet has grown to be one of the largest independently owned and operated alarm companies in the country, protecting over 30,000 residential and commercial customers.

We care about our customers! At SecureNet, each member of our experienced, professional staff is dedicated to the highest measure of quality. All our employees and our company have gone through an intensive criminal back ground check, licensing and training. We take great pride in our work and constantly strive to ensure that our products, workmanship and services exceed the expectations of our customers. SecureNet has created a distinct line of products and services designed to provide our customers with a full range of intrusion, fire, access control and video surveillance solutions.

Our customers automatically receive the following services upon the purchase of a new SecureNet system:

• 90 Day Warranty: This includes all parts and labor on repairs and service due to normal wear and tear during the first 90 days of ownership.
• 24 Hour Emergency Repair Service: Repair service is available 24 hours a day, 365 days per year based upon the customer's request.
• Relocation Guarantee: If you move from your current residence anytime after purchasing a SecureNet residential security system, we will install a new standard system at no charge. (Some restrictions may apply.)
• Certificate of Installation: If you purchase an alarm system for your home or business, you may qualify for a discount of up to 20% off your insurance premiums.

Q: Why should I have a monitored burglar or fire alarm system?

A: If your alarm were to go off at anytime during the day or night- who will be around or go out of their way to call the appropriate response agency? When your security system is monitored by SecureNet, our 24-Hour Monitoring Center will notify the local authorities when our operators receive an alarm condition signal. The appropriate response agency will then be dispatched to your home or business to help protect your possessions and ensure your safety.

Q: Who will be monitoring my alarm?

A: SecureNet's 24-Hour Monitoring Center. Our professionally trained operators are always there to promptly respond to all of your alarm conditions.