SecureNet values your trust. As a valued customer, we are here to help you with any system or service needs. If you have an emergency question, please call us at 800-561-0067.
Unsure if your monitoring system is functioning correctly? We provide remote diagnostics and security panel reprogramming through a direct connection from your system to our monitoring center. Call us at 800-561-0067 for your peace of mind.
Have you misplaced the user manual that came with your keypad or control panel? For your convenience, we've assembled user guides for our most commonly installed equipment. You'll need Adobe Reader, a free program that allows you to open PDF documents. Dont' have it? No worries. Download it directly from Adobe by clicking here.
Having trouble with a battery? You can either call us or fill our quick Service Request Form and we'll send a service technician out quickly. If you'd like to do it yourself, check out our First Alert Battery Replacement Guide.
Voice over Internet Protocol (VoIP) is a technology that converts the voice signal from your telephone into a digital signal that travels via the Internet.
Warning - Installation of VoIP hardware may disrupt the communication of the security system with the SecureNet Alarms Monitoring Center.
IMPORTANT: If you install VolP or digital phone service, it is essential that you call SecureNet Alarms Customer Care immediately at (800) 561-0067 to determine whether a service call is necessary.
In the majority of cases, a SecureNet Alarms® technician can enable the SecureNet Alarms system to send alarm signals on VoIP.
SecureNet Alarms believes that it is in the best position possible to work with VolP, but there will likely be a reduction in alarm communication reliability and performance.
Considerations - If you are considering using VolP or digital phone service, please be aware of the following:
*Even though the system tested successfully, subsequent technical changes by your phone service provider could impact the SecureNet Alarms system's ability to communicate.
Recommendation - As an alternative, we strongly encourage you to maintain a basic land line telephone service for the SecureNet Alarms system, while retaining your VolP or digital phone service for voice communications.
False alarm fees can add up to hundreds, sometimes thousands, of dollars. Also, emergency resources across the country are limited, and should never be wasted. Thousands of police and fire personnel hours are spent investigating alarm reports that turn out to be false.
Some of the common causes of false alarms are as follow:
Here are some simple steps that can be taken to help reduce the chances of a false alarm:
If there is a question as to whether or not the system is working properly, please contact the monitoring station at 1-800-561-0067 to check the status of your alarm system.